Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Name, phone number, email address, and mailing/service address
• Details about your garage door service request (e.g., make/model, description of the issue, photos you submit)
• Scheduling and appointment preferences
• Any other information you choose to provide when contacting us by phone, email, text, or through our website

We do not knowingly collect sensitive personal information such as Social Security numbers or financial account details beyond what is needed to process payment for services rendered.

2. How We Use Your Information

We use the information we collect to:

• Schedule and provide estimates, installations, repairs, and maintenance services
• Communicate with you about appointments, quotes, and service updates
• Process payments for services
• Respond to inquiries and provide customer support
• Improve our Services and customer experience
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business, including Jobber, our field service management and customer communication platform (used for scheduling, invoicing, and text/email messaging), payment processors, and accounting tools. These providers are only permitted to use your information to perform services on our behalf.
• Technicians and contractors who need your contact and service details to complete a job
• Legal or regulatory authorities when required by law or to protect our rights

We do not sell, rent, or share your mobile phone number or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party, except as necessary to provide the Services (e.g., through our messaging platform, Jobber) or as required by law.

4. Text Messaging (SMS) Communications

If you provide your mobile phone number, you may receive text messages from us via Jobber regarding appointment confirmations, arrival windows, quotes, invoices, and service updates.

• Consent: By providing your phone number, you consent to receive text messages from us related to your service request. Consent to receive texts is not a condition of purchasing any service.
• Message frequency: Message frequency varies based on your scheduled services and communications with us.
• Message and data rates: Message and data rates may apply, depending on your mobile carrier and plan.
• Opt-out: You may opt out of text messages at any time by replying "STOP" to any message. You may reply "HELP" for assistance, or contact us at (480) 901-0355 or Info@pinkysgaragedoors.com. After opting out, you may still receive messages related to your current job for operational purposes unless you request otherwise.
• Carriers: Carriers are not liable for delayed or undelivered messages.

5. Data Retention

We retain your information for as long as necessary to provide our Services, maintain business records, and comply with legal, tax, and warranty obligations.

6. Your Choices

You may:

• Ask us to correct or update your contact information
• Opt out of text or marketing communications at any time by replying "STOP" or contacting us directly
• Request that we delete your personal information, subject to our legitimate business and legal recordkeeping needs

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Services are intended for individuals 18 years of age or older. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective Date" above reflects the most recent revision. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

Pinky's Garage Doors
1321 E McDowell Rd, Phoenix, AZ 85006
(480) 901-0355
Info@pinkysgaragedoors.com